Technology is the fuel of today’s businesses. Maintaining your business day to day operations and to leveraging growth will require you to get the help of a credible IT company. Choosing a dedicated IT company, whether, for auditing, support, or managed services, can be a headache. This is because your choice will impact your business productivity and efficiency. 

We understand your predicament, and that’s why we’re compiling six golden tips you should consider when hiring your ideal IT Company. This article gives you rare insights into how Managed Service Providers (MSPs) work and helps you choose the right fit for your business.

What are your business goals?

If you are looking to outsource the services of an IT company for your business, you must understand your IT goals. Are you seeking help with software or hardware application or you want support for existing infrastructure? Or do you want to upgrade your servers and workstations or troubleshoot server issues?

If you are unsure about your IT goals, then identify and map out your pain points. Is making sure your employees can effectively use different software and applications your concern? Or perhaps you want to meet specific compliance requirements. 

Your current IT infrastructure and your vision for the future will guide you in choosing the ideal IT services company for your business.

Do you have a IT budget plan?

Budget is a crucial consideration for your choice of an IT company. Before beginning your search for the ideal MSP, you need to have an IT budget and a plan for let’s say the next one to two years. With this, you’ll have an idea of your immediate IT budget needs and long-term needs.

The right IT provider will be mindful of your budget. And will help you layout a comprehensive IT budget plan for your business over the next two years to address all your IT needs, including:

  • Software expenses.
  • Projected costs for projects.
  • Growth projections.
  • Industry trends and how they may affect costs.

This level of engagement is priceless, and providers who go through this extra mile have a significant impact on their clients’ businesses. Make sure any plans or changes in your budget align with your expectations.

Don’t settle for the cheapest and most convenient IT Company. Cheap is expensive in the long run. Find a balance. You’re better off coughing a considerable amount for a company that meets your business needs.

What are the IT Company’s reviews and recommendations?

Does the IT Company you want to hire hold a solid track record? What are people saying about their services? If the Company says it’s skilled in a particular area, then those praises should come with glowing recommendations. Check their reviews online and consider companies with an online brand and testimonials from real clients such as IT Company

Look out for case studies. There is no better evidence on the expertise of a company than case studies. Pay attention to the comments of their clients. It is proof of their work quality in the described case study. Are they an expert in their field? Do they have the necessary certifications from reputable organizations like Cisco and Microsoft?

Can an IT Company address your system’s vulnerabilities?

60% of small and starting businesses close down within six months of a cyber attack. Cybersecurity is a massive concern for most organizations. Cybersecurity should be your top consideration when choosing an IT company. 

The IT provider should conduct vulnerability scans to identify any loopholes on your IT infrastructure regularly, including firewalls, websites, and networks. Doing so ensures any system vulnerabilities are sorted out before your information is compromised or you encounter a malicious attack.

How does the Company store your information? Is it on un-encrypted spreadsheets or in secure, encrypted vaults that require 2-factor authentication to allow access?

A good MSP will have a solid outline of their security framework, how they deal with passwords and login data plus Standard Operating Procedures in place for excellent management.

What are their IT services specialities?

No two IT companies are the same. Each IT service provider offers a unique set of services. Often these services come in a series of packages that provide the ultimate solution to your IT needs. Some providers offer daily packages, while others assist your business on a retainer basis. Before you get into any agreement, ask to see a copy of the contract to know what are the binding terms and conditions. 

Are they qualified for the job? Does the Company cater to SMBs or large corporations? What is their area of expertise, and do they offer any additional services?

We recommend you choose an IT provider with services geared towards your needs. A specialized provider with experience in specific services has more leverage than a general provider who offers everything and anything.

Expertise in IT consulting and overseeing implementation of projects is an invaluable asset.

Is their IT HelpDesk & IT Support Satisfactory?

Reliability is essential when hiring the ideal IT Company. You want to have a feel of how they handle every IT issue. Do they offer excellent services? Can you count on them to take action and deliver when the need arises?

Do they offer remote troubleshooting? You want an IT company that you can reach and rely on anytime, anywhere. They should have excellent customer support around the clock. Keep in mind you are hiring professionals who’ll be responsible for keeping your systems up to par and ensure zero downtime.

Does the Company understand the needs of its customer and provide adequate and timely communication. Are they easy to contact? What is their average response time? It is essential to gauge how the client treats you for long term cooperation.

Final note

There are tons of IT companies available and choosing one that aligns with your IT needs can be a daunting task. We understand. The good news is you no longer have to cringe over this task. 

With our guide, you’ll be able to spot the right IT Company for your needs and identify the boxes they should check before you hire them. How does your ideal IT company perform against these metrics?